Monday Musings by WKB #emchat #leadership #admissions #highered

Monday Musings by WKB, April 2, 2018

Dear colleagues and friends,

Happy day after Easter!

Last week was a short week that absolutely flew by.

I had a list a mile long of things to do on Friday, since it was a day away from the office. Instead of doing work, I dug a bunch of tall fescue out of my lawn. It may have been the very best therapy available for this very busy time of year. Now, let’s hope I got rid of most of that nasty stuff that has been driving me nuts each summer since we moved in to the house we live in now.

Yesterday, following a joyous celebration of Easter at St. Paul Lutheran Church, we made a quick trip with my mother in tow to Dunlap to spend the Easter meal with my sister and her family. It was a nice trip, although we drove in flurries for part of the dive. It was nice to be together as a family and we had a lovely meal. I hope everyone had a chance to relax a bit over the weekend.

At work this week there is much to do, including follow up from an important donor evaluation meeting last week, final preparation for two school counselor fly-ins scheduled later this month, financial aid and scholarship committee appeals, and preliminary preparation for the May Board of Trustees meeting.

At home things get even crazier with the start of spring soccer for Martha (13) and Ben (8). Soccer practices on Monday and Wednesday for one and Tuesday and Thursday for the other will add complications to the already full schedule that includes art classes and choir. Sophie (11) has taken a bit of time off from tennis, but I expect her to return soon to make it even more fun!

In short, this is a time of year that takes some pretty careful scheduling!

I hope you have a productive week.


A thought I can’t get out of my mind

In the last few weeks we’ve been doing some heavy duty planning related to bringing a fundraising campaign public in the fall of 2018. During these conversations we’ve spent quite a bit of time thinking about what it means to be donor-centered throughout our campaign.

This implies that rather than focus on “the needs” of the college, we’d like to hear more about the dreams and ambitions of our donors and focus on how they’d like to make a difference in the future of the college.

I am really excited about being donor-centered and fundraising from a position of strength, rather than scarcity.

I am hopeful that being donor-centered will enable us to invite donors to help guide what the college does because of their generosity.

Being donor-centered will likely involve us asking donors very directly, why do you give to Augustana College? In fact, we may build some of our events and engagements around a signature way of asking this question and memorializing the answers.

All of this discussion, though, has made me think about how I would answer this question. I’ve started jotting an answer for each of the non-profits to which we give (Augustana College, St. Paul Lutheran Church, Gettysburg College and Elizabethtown College). I am not sure I have good answers yet, but I think I have a better sense than before.

Have you ever asked yourself this question?

How would you answer the question, why do you support XXXXXX?

 Two things I think are worth reading (if you haven’t already done so)

6 ways to ‘win” at corporate culture, from the top ranked organizations—Another really good summary from EAB. I like this list of essential ingredients for a great culture (organizational or office). As leaders, we should use this a measuring stick for the type of culture we create and nurture. Here are the six things identified:

  1. Spell out your mission
  2. Hire with culture in mind
  3. Set a stellar example
  4. Empower, empower, empower
  5. Acknowledge your vulnerabilities
  6. Respect

After you read the article, how would you grade yourself? Are there areas where you excel or could stand to improve? How about your office or division culture? How about your organization? How do you and your organization measure up?

While I think I do pretty well in most of these areas, I know there are a couple of areas in which I need to improve.

Financial aid appeals: Tools for admissions, financial aid and enrollment people to cope—This is a classic blogpost from my blog @bowtieadmission. I clearly wrote this when I was in the throws of endless financial aid and scholarship appeals (April 16, 2013)! This one is worth reading! This post includes a couple of visuals and props that I still have in my office. Enjoy.

Oh, also, there is some excellent advice within, in addition to the humor.

A question for you

 I’ve been invited by Rivermont Collegiate to serve as their commencement speaker later this spring. I served on the Board of Trustees for the school for nine years and stepped off the Board last spring. I am flattered by the invitation, but I have no idea what to advise Rivermont’s graduate!

Jennie has offered quite a bit of advice already. Most of her recommendations begin with something along the lines of, “look what a modest high school student can achieve through some lucky breaks.”

If you were me, what would you tell the Class of 2018 from Rivermont Collegiate? Please email me your advice.

Something for you (and me) to think about

Last week I posted to Facebook a letter that I’d written to my parents while I was in college. It was short, but conveyed pertinent information. I also offered what I thought were a couple of clever observations about the letter. I took notice, though, when a FB friend amplified my observations to include something along the lines of “and, people still wrote letters.”

It was a great observation!

And, while I do try to write handwritten cards every now and then, I can’t tell you the last time I wrote and sent a letter to a friend. For that matter, I think the last letter, which was actually an email, I wrote was to one of my aunts several years ago.

In my father’s family, he and his two siblings were expected to write a letter home every week—there was also a letter from home to them. My dad used the worst carbon paper in the world—absolutely unreadable—to make duplicate of his letters. I suspect the weekly letter home was engrained in me—although I did not write weekly.

Just out of curiosity, are there people with whom you communicate via letter? Or, is your primary communication vehicle with friends and family Facebook and email?

Do you remember what it felt like to get a letter? Wasn’t it awesome!

It felt completely different from an email and far different from a FB post.

Is there anyone out there that you can make a deal with to try to correspond via letter? Are there people to whom you like to send a letter? Anyone interested in committing to sending someone a real letter once a month? I am thinking about it.

Is there something you’d like me to muse upon?

If you are curious about a topic or would like some musings about something in particular, please let me know by emailing me at wkentbarnds@augustana.edu

P.S. If you know of someone who you think I should add to my distribution list, please let me know and I will gladly add anyone who might benefit (or have mild interest) to the list. I try to get one of these out every Monday. Past issues of my musings can be found at my blog @bowtieadmission



Monday Musings by WKB #emchat #admissions #highered #leadership

Dear colleagues and friends,

There is so much going on at Augustana that I hardly know where to begin!

Last week we hosted a fundraising consultant on campus to do an assessment of how effectively we are positioned to launch a public phase of a forthcoming campaign. It’s exhausting to schedule these visits and prepare to answer all the questions that go along with such a visit. But, I think the visit was great. In particular, a training session we did over dinner last Thursday night was excellent and served as a reminder to me about what a great advancement team we have at Augustana College.

Also last week, I was reminded first-hand of the amazing creativity of the C & M and recruitment communication team. Mid-week the virtual reality (VR) goggles finally arrived, which means we were able to send our VR goggles and VR video to our admitted students. Special thanks to Keri Rursch, Beth Robert and Quan Vi who worked really hard on this project. I am so excited to get feedback from our admitted students as they get a full view of what it’s like to be a student at Augustana College.

I took a day off on Friday to spend time with the Barnds family and my in-laws, who are visiting from Pennsylvania. We made a quick trip to Chicago to visit the Shedd Aquarium. We also visited President Grant’s home in Galena, Illinois yesterday. It was mighty cool after reading readings his biography.

This is a busy week, especially in the Office of Admissions. Lots of visitors—deciding seniors; as well as junior and sophomores, getting a first look at Augustana.

It’s “go time” in Rock Island.


A thought I can’t get out of my mind

For some reason reading “Grant” brought up a lot of memories of my uncle Delwin Gustafson. I believe Grant’s beard, his rugged look, his inscrutable demeanor and the signature cigar were all reminders of my uncle Delwin, who shared all of these traits.

Del was a giant in admissions and financial aid until his death.

Del spent 32 years at Gettysburg College, where he served as Dean of Admissions & Financial Aid. In fact, Del’s only job in lifetime was in the Office of Admission at Gettysburg.

Like Grant, Del seemed to be reluctant to lead at times, but found himself in high-profile positions. He served as NACAC president and, as a trained lawyer, he wrote our profession’s response to the Bakke decision in the mid-1970’s. He also served as president of PACAC.

For me, and many others, Del was a mentor. He was an accessible leader who always took time to help others grow in their work. Early in my career, Del provided wise counselor and always listened, even as he was struggling with his own very serious health issues.

When I would call to speak with Del at the office, the receptionist often would tell me that “he is out with Ike,” which was code for Del’s smoking a cigar outside by the stature of Eisenhower. Del’s cigar, like Grant’s, was ubiquitous. The habit turned out to be unfortunate for both.

I do wonder how Del would react to the world of recruitment today? The technology? The pressure? The craziness? The prevalence of social media and its impact on our work? The third-party “experts?”

I like to think that Del would simply listen, with the same inscrutable look on his face, and reserve his comments until everyone else had spoken.  After that, most likely over a beer, he’d dazzle us all with something profound and wise about the work we do and how to do it more thoughtfully and effectively.

Del graduated from Luther Junior College in Wahoo, Nebraska before completing his bachelors degree at Augustana. From Augie he attended the University of Nebraska Law School.

Three things I think are worth reading (if you haven’t already done so)

5 exercises for being productive—and innovative—at the same time—This summary, by EAB, of a Fast Company article is worth scanning if you find yourself in a productivity rut. Here is their advice:

  1. Establish some distance
  2. Adjust your workflow
  3. Set constraints
  4. Limit your stress
  5. Visualize your though process

I am not sure I am very good at any of these things, but I am going to try to take this to heart.

3 meeting scheduling mistakes that waste your and your colleague’s time—I really needed this article. This EAB summary, of a longer article, provides some good guidance for all of us. Here are the three mistakes:

  1. Meeting for no real reason.
  2. Getting the timing wrong.
  3. Inviting people so they feel “included.”

I am guilty of these mistakes and need to use some discipline when scheduling meetings. The author suggests that one is better off canceling such meeting, rather than making these mistakes. I bet we all can do better.

Google spent years studying effective teams. This single quality contributed most to their success—This article has been circulating for some time and I had it flagged to read on Google Keep, but didn’t get to it until this weekend. What a terrific read! Google identified “psychological trust” as the key ingredient for teams excelling.

Another word for this is trust. Google’s work suggests that trust is critical for teams and teammates, as well as for leaders. The actions that Google identifies for developing trust include:

  1. Listen first
  2. Show empathy
  3. Be authentic
  4. Set the example

I am about to go through a 360-degree evaluation and hope that it might provide some insight into whether or not my teams feel like I trust them. How do you do of developing trust among colleagues and team members?

Something for you (and me) to think about

So, now that I’ve finished Chernow’s “Grant,” I am tackling his “George Washington: A Life.” I started it over the weekend and am already engrossed. Although, I’ve read quite a bit about George Washington, I am already learning some new things about him and his leadership.

Below is a passage that stood out to me. It is said to be something that Washington said with some frequency:

“Errors once discovered are half amended.”

This is good food for thought.  For me, I found myself thinking about work and parenting and reflecting on how I approach errors. Do I approach discovered of errors on the same way? I suppose it probably depends upon the timing of the discovery and/or impact? Upon reflection, I also think I have some room to grow in this area.

Washington’s wisdom here is something we should all embrace.

 Is there something you’d like me to muse upon?

If you are curious about a topic or would like some musings about something in particular, please let me know by emailing me at wkentbarnds@augustana.edu

P.S. If you know of someone who you think I should add to my distribution list, please let me know and I will gladly add anyone who might benefit (or have mild interest) to the list. I try to get one of these out every Monday. Past issues of my musings can be found at my blog @bowtieadmission

Monday Musings by WKB #emchat #admissions #highered #leadership #liberalarts

Dear colleagues and friends,

Once again I skipped a week.

Honestly, I was exhausted from a couple of weeks of late night basketball and couldn’t get myself motivated to write something last week.

But, I am back this week with some thoughts about change, a couple of really great articles, another crappy idea I had once upon a time, and, some more from “Grant,” which I finally finished.

I can sense that it’s “go time” on campus. There is no question that the rest of this academic year will be a hard sprint to the end. My lists of things to complete are growing—even as I cross things off! The numbers are beginning to shape a narrative and tell an interesting story about the work. Teammates are hitting their stride and I am witnessing great creativity and an unmatched work ethic.

At this time, especially, I am reminded that I am very fortunate to be surrounded by a group of people who hold themselves accountable and embraced shared-responsibility for success.

Best wishes to us all in the coming days, weeks and months.


A thought I can’t get out of my mind

I have been using a Lenten Devotional entitled “In His steps: A Daily Lenten Devotional Journey through the Life of Christ” and have found a number of things to be of interest throughout. This particular devotional focuses on the story of Jesus from birth to crucifixion. It has certainly forced me to think differently about many stories I’ve heard countless times.

Last week the author, Ray Pritchard, recounted the story of the Pool of Bethesda, during which Jesus asks an ill man, “Do you want to get well?” The author cites the seeming absurdity of the question, given the illness of this man. However, the question was deadly serious and applies to all of us and to our organizations. Some people truly don’t want to change and in this instance it’s as if Jesus really wanted to make absolutely certain that the ill man understood what change would men.

The story and the devotional both focus on the difficulty people have with change. We often hear the refrain “change is hard.” And, it is. Or, as Pritchard offers, “Everyone wants progress. No one wants change.” How familiar is that sentiment?

The reason I’ve not been able to get this thought out of my head is because I see so clearly how expectant I am for others to change and how reluctant I am to change myself. I have a feeling that most people, if truly reflective, will see the same thing in themselves.

How do I/we get to the point where change is easier and/or welcome?

How do I/we embrace change before the point of “change or die?”

These are questions that will take me some time to sort through, I am afraid.

But, back to the devotional, Pritchard close each passage with a short prayer and this one included the following, “Thank you Lord, for being the Devine Disturber of the Peace.” I love the idea of a “Divine Disturber of the Peace!” Perhaps the idea of a Devine Disturber of the Peace can help me/us embrace change and take on the role of change agent when needed?

What do you think?

Two things I think are worth reading (if you haven’t already done so)

5 Communication behaviors of great leaders—Patrick Leddin’s essay about communication behaviors of leaders is a great read. It’s something I am going to keep around because I know that I can improve upon some of the five behaviors he identifies. Leddin maintains that these five communication behaviors are essential for leaders who excel:

  1. Choose to address poor performance
  2. Choose to understand what motivates
  3. Choose to listen
  4. Choose to straight talk
  5. Choose to share perspectives

First, I love the fact that the author focuses on choice and choosing to do these things!

What do you make of these five behaviors? Is there one that you find to be particularly difficult? Is there one in which you think I am failing? Is there one that you observe others leaders overlooking?

The principle of commitment and behavior consistency—Kudos to Leslie DuPree, who forwarded this excellent article my way. This article is relevant to recruitment and fundraising and is well worth reading. After reading it, my head was spinning! I found myself thinking…

  • Are we asking prospective students/alumni to share too much information (for our purposes and not theirs)?
  • Do we expect too much of students when applying?
  • Is there an application for first-year students in the first-year experience to publicly state their goals, so they are held accountable by others?
  • Should we brainstorm ways to more effectively use peers in recruitment and fundraising to hold a peer group accountable for action?
  • Is there a way to rethink the application process to be incremental in developing a relationship?

While much of this is intuitive, there are some good thoughts that should focus and center our work. It seems to me that this excellent article reinforces that age-old concept that if you can’t get them to do the easy things (update a form, answer a call, visit campus, meet with you when you are in the area), it’s unlikely that you’ll get them to enroll or donate.

Another crappy idea I had: The liberal arts institute

Apparently in 2012 I was really into predicting the future. Here’s one prediction I made:

I predict that we will see some liberal arts colleges (most likely those that do not breath the rare air of the top  50)  do the following in the next few years:*

  1. Establish an Institute of the Liberal Arts within their campuses to create a meaningful symbol of the liberal arts and a college’s commitment. These “institutes” will focus attention on preserving the liberal arts and humanities and will create a centralized power structure to defend the liberal arts and humanities in an era of increasing professional orientation and STEM focus of liberal arts colleges nationwide.
  2. These “institutes” will “take over” the general education program and will redefine the core curriculum in remarkable ways.
  3. These “institutes” will redefine the outcomes of what the liberal arts accomplishes on a college campus. The refocusing of the liberal arts is likely to establish criteria each course in the general education program meets that directly relates to the outcomes of a liberal arts education (critical thinking, creative thinking, problem-solving, decision-making, communication, intercultural/generational communication, social and political engagement, etc). The general education program will become more “skills-based,” rather than content based, and will enable content from a wide range of subject areas to meet the skill standards necessary to fulfill what the liberal arts should teach, etc.
  4. These “institutes” will redefine the “currency” of completing the liberals arts and will offer “badges” for successfully fulfilling the designated skills in each area of the liberal arts that the “institute” on each campus believes represents its version of the liberal arts.

(This first appeard on my blog @bowtieadmission 2012)

I am not aware of anyone who followed my crappy advice on this one. What do you think, a terrible idea or far ahead of its time?

Something for you (and me) to think about

I finally finished reading Ron Chernow’s “Grant.” It’s an excellent book and worth placing on you summer reading list. There are wonderful lessons about leadership, perseverance and tolerance. Grant was imperfect as a man and a leader, but his contributions on the whole were quite remarkable.

In the closing pages of the book, I highlighted the passage below:

“The trouble is now made by men who did not go to ware at all, or who did not get made till the ware was over.”

According to Chernow, Grant shared this sentiment with an old friend, Simon Buckner, who fought for the Confederacy. Buckner visited Grant, while Grant was dying, to pay his respects to an old friend and Grant seemed to be lamenting some back-tracking on progress for which he was responsible following the Civil War.

What I find interesting about Grant’s sentiment is how relevant it is today. It seems like we have an awfully high-degree of tolerance for dissent after the fact in many places and spaces!

I think Grant urges us to engage in the topics of the day fully at times that are ripe. I think this is especially important of leaders, but is probably good for all of us. It seems to me that many only pay attention when it impacts them directly; they’ve often missed the opportunity to shape the discussion and narrative and tend to take pot-shots or cry sour grapes well after the time is ripe to do so.

Perhaps we can commit to being engaged and informed when it matters most.

Is there something you’d like me to muse upon?

If you are curious about a topic or would like some musings about somethingn particular, please let me know by emailing me at wkentbarnds@augustana.edu


P.S. If you know of someone who you think I should add to my distribution list, please let me know and I will gladly add anyone who might benefit (or have mild interest) to the list. I try to get one of these out every Monday. Past issues of my musings can be found at my blog @bowtieadmission


Monday Musings by WKB, March 5, 2018 #admissions #emchat #highered #liberalarts #leadership #advancement

Dear colleagues and friends,

I took last week off from writing to focus on a number of things that were time sensitive. My apologies.

This past weekend was full of basketball as the Augustana College men’s basketball team started play in the NCAA Division III Tournament. The mighty Vikings prevailed in both of their games and now advance to the Sweet 16 this coming weekend. We are fortunate to host the next round once again on campus in what Coach Grey Giovanine describes as “the best college basketball atmosphere in the country.”

Carver Center

Coach G. is right, Carver Center really rocks and the team has an enthusiastic following. Last week also included a video on the college’s beloved Carver Crazies. Greg Armstrong and Ashleigh Johnson of the C & M team did a great job planning and executing the clip. Enjoy.

Finally, as March Madness continues and we witness some great games, but also see the dirty underbelly of big-time college sports, I think it important to remember that Division III still believes in the student-athlete model. There’s no “one and done” here.

A few days ago I posted the following to my Facebook page:

“Amid all of the ridiculous news about Division I basketball, I am thrilled to have my newsfeed jam-packed with news about the achievements of Division III student-athletes: personal bests, school records, conference championships, upsets and triumphs. If you want your student to love the game they play, support their pursuit of Division III college sports.”

As a former Division III student-athlete, I believe in this and hope more and more people see the light and the benefits of Division III athletics.


A thought I can’t get out of my mind

My current airplane book is Simon Sinek’s “Start with why.” This book was referenced quite a bit in the other Sinek book I read, so I’ve been curious about it for some time. The book is giving me a lot to think about and strikes a nerve as I think about recruitment and fundraising.

Sinek writes, “Given the relative parity of features and benefits, that little something extra is sometimes all is takes to tip the scales.” Of course, Sinek maintains that little something extra is why. He does and excellent job of contrasting what and how from why and makes a compelling case that companies, people and organization who start with why they do something (rather focus on what and how) ultimately distinguish themselves. He has a pretty clever review of Apple’s why that got me thinking a bit about my own why. He writes that, “People don’t buy WHAT you do, they buy WHY you do.”

I’ve been thinking about why a lot since starting this book and reflecting on why I do what I do.

For me, the why is because I want the following our college students:

  • I want them to learn how to deal with disappointment (mine what getting beat out of a challenge race the week before going to nationals on a 4 X 100 relay team on which I’d run to qualify for nationals)
  • I want them to question what they think they believe in (my Freshman Colloquy Class challenged my truth in ways I never imagined as a high school student)
  • I want them to gain the confidence to change their mind (my moment came when I de-pledged a fraternity when I came to realize it was not a good fit for me)
  • I want them to be challenged by uncomfortable surroundings (Spain and the East Coast did this for me)
  • I want them to be surrounded by people who care deeply about their success (I benefited from faculty, coaches, administrators, friends and music directors who cared about my goals and me. They went out of their way to make sure I was successful)

These are my whys. I believe that moments like what I describe above represent the why for students to choose Augustana and for donors to support the college.

What is the why behind what you choose to do?

How would you describe your why?

Have you thought about the what, how and why and why WHY makes the difference?

Two things I think are worth reading (if you haven’t already done so)

8 Questions to ask someone other than what they do—OK, I love this article and am really trying to re-train myself to begin asking these questions. It’s not easy to do, but I think it will be worth it. If you don’t have time to read this full HBR article, I’ve listed the 8 Questions below:

What excites you right now?

What are you looking forward to?

What’s the best thing that happened to you this year?

Where did you grow up?

What do you do for fun?

Who is your favorite superhero? .

Is there a charitable cause you support?

How will you use these questions?

Chick-fil-A is beating every competitor by training workers to say ‘please’ and ‘thank you.’—This Business Insider article on Chick-fil-A is a great reminder of how important the basics are to providing great service. While this may seem so clear to everyone reading this, it is also critically important to make sure this sort of sentiment is represented throughout the entire organization. The Chick-fil-A example, with its emphasis on front-line workers, shows how important customer-facing efforts can be.

Something for you (and me) to think about

Chernow’s “Grant” is amazing! I have only 200 pages to go in this monster. The book is providing me with quite a history lesson about others whose names I’ve heard, but whose stories I don’t know.

One person who plays a prominent role is Hamilton Fish, who served as Grant’s Secretary of State. Fish had some remarkable achievements are Grant’s Secretary of State, but I was drawn to a passage about his service as a member of Grant’s Cabinet.

Chernow describes Fish as “…the ideal cabinet member because he never hesitated to disagree or warn of dangers inherent in a course of action. At the same time, once Grant made up his mind he was unshakeable, and Fish loyally carried our his directives whether he agreed or not.”

I highlight this passage in the book because it serves as a great reminder about being a trusted advisor. Fish clearly knew his role and executed it very well. Fish was a popular and successful Secretary of State and was central to Grant’s foreign policy successes because he knew his role as a leader, adviser and follower.

Is there something you’d like me to muse upon?

If you are curious about a topic or would like some musings about something in particular, please let me know by emailing me at wkentbarnds@augustana.edu

P.S. If you know of someone who you think I should add to my distribution list, please let me know and I will gladly add anyone who might benefit (or have mild interest) to the list. I try to get one of these out every Monday. Past issues of my musings can be found at my blog @bowtieadmission

Monday Musings by WKB, February 19, 2018 (President’s Day) #emchat #highered #liberalarts #leadership #admissions

Dear colleagues and friends,

Last week was a very busy week for me. Yes, it was mom’s birthday.

But, the week also involved a trip to Richmond, VA for a meeting, a campus lunch & learn dedicated to summer construction projects at Augustana, a soccer tournament in Cedar Rapids and then an Augie hoops game with Ben on Saturday night.

In addition, I collaborated with a few colleagues to refine some really important materials to guide our philanthropic efforts at Augustana.

And, finally, I put together a very exciting proposal for a donor that I think has a ton of possibilities.

Overall, it was a week during which I felt fully engaged and saw team members at their very best.

It was a full and fun week.

I hope you can find that great balance of fun and full in your weeks ahead, especially as the pressure mounts as May 1 nears for those involved in recruitment and fiscal year-end approaches for Advancement.

There is much to do, but it’s achievable if we are having fun while we are doing it. Are you having fun?


A thought I can’t get out of my mind

I continue to slog through Ron Chernow’s “Grant,” which I highly recommend. While reading this weekend, I ran across the following passage, which Chernow cites from Grant’s memoir, and it has me thinking:

“I thought I could run the government of the United States, as I did the staff of my army. It was my mistake, and it led me into other mistakes.”

While this passage may be another argument against candidates who run for elected without political experience, that’s not the reason it stood out to me. Instead, I think this passage stood out because I, myself, have been tempted to think that I can simply replicate a success I’ve had in one place somewhere else.

For me, it has been the tendency to refer to, or try to duplicate, something accomplished at a previous institution or in a previous position. Sometimes this has been successful, but there have been plenty of occasions where the proposed solution does not fit the system or environment.

It took me some time to understand this and fully appreciate that I am not always able to duplicate the circumstances within which an idea worked elsewhere.

I know I’m not alone in this, though. I often see leaders try to change an organization to adapt to their style and system. Sometimes it works, but most times it doesn’t.

I think many leaders have a tendency to think that the system will adjust to their style, approach and experience. I understand this and think most leaders do, too.

However, Grant’s deep reflection on his “mistake” is worth noting. It makes me wonder how can leaders see these mistakes happening in real time, rather than waiting until writing a memoir?

*How do the most successful leaders learn the systems within which they need to operate?

*How do the most successful leaders adapt their gifts to work within the system they enter?

*How do the most successful leaders build in the necessary feedback loops to make sure one mistake does not lead to more mistakes?

I pose these questions to all of you and welcome your thoughts and responses.

Grant, as it turns out, was highly secretive and his command and control background from the military prevented him from building a consultative network of people who he could trust to advise him. I have to believe that had Grant had a network he could trust and had established meaningful feedback loops, perhaps these mistakes he describes would not have occurred.

Two things I think are worth reading (if you haven’t already done so)

Lead with emotional intelligence: 6 ways of Doug Pederson, Coach of the Philadelphia Eagles—I am not an Eagles fan. But, I am impressed with Coach Pederson and his approach. He has an edge—a competitive edge—that I really like. He also has a bit of chip on his shoulder that he seems to use as motivation. I also really, really, really like his hair!!! Honestly, he seems to have a lot going for him and this article is an excellent read for anyone in leadership. The author, Kristen Anne Dudley cites the following as keys to leading with EI:


  1. Practice self-awareness in order to achieve emotional intelligence
  2. Exercise empathy – put yourself in your team member’s shoes, look through their lens.
  3. Create a culture of transparency – stay visible and grow trusted by your team.
  4. Invest time in the relationships you have with your team members and give freedom for relationships to grow between them.
  5. Never allow adversity to get you and your team down – change the narrative to see challenges as opportunities.
  6. Provide a purpose higher than self. Give your team the opportunity to align with something mission-driven, it will elevate them.

This is excellent advice and something we should all aspire to. What do you think? How do you incorporate these into you daily work?

Sold-out spring games and a ‘rock star’ coach: Frost Fever hits Phase 2 at Nebraska—OK, I am a Nebraska Cornhusker fan. But, I offer this as something to read not just because I am fan. This is a great description of what happens when there is alignment of purpose; in this case the fans, the team and even the administration! But, more importantly, it seems to show just how badly people want to believe and be associated with a winner. There are two quotes that stand out and reinforce that it’s not always necessary to be cutting edge or particularly flashy to get people excited. These are the two quotes:

“Our goal is going to be simple,” the 43-year-old coach said. “It’s going to be to get better, day by day to get better. And that means waking up and being better than you were the day before. Any challenge that comes in front of you, you’ve got to conquer it and overcome it, put your head on the pillow and get ready to do it again the next day.

“Nebraska football used to be built on being physical and tough and working harder than the other team. There’s some missing pieces here that we’re going to try to get back.”

“This is going to sound a little glib,” chancellor Ronnie Green said at the time, “and I don’t mean it that way, but I’d love to be back in mid-1990s. Right? I don’t need to say more.”

Hank Bounds, president of the University of Nebraska system, immediately added his two cents.

“The truth of the matter is,” Bounds said, “why not? Why shouldn’t we have those aspirations here?”

There is something to both of these quotes, in my view. I view both of these a recognition that in order to be the best we can be today, we need to honor the past and maybe even long for it a bit. It seems like a nice way to honor deep traditions, but within the context of a new day.

Finally, this particular article serves as an example of how important it is for all of us to create excitement about what is happening. Scott Frost and his coaching staff haven’t won a single game in Lincoln, but they are building a base of cheerleaders who they will leverage when they hit the field in the fall. It seems to me that Frost is leading in a way that doesn’t diminish or discount the past. I like what I see and read. #GBR

Something for you (and me) to think about

A colleague of mine tweeted a statement attributed to a school counselor this week that included something along the lines of “I’ve used the word genuine so many times in letters of recommendations this year that it feel disingenuous.” This captures something I find myself thinking about a lot. I often wonder if acknowledgments, thank yous and brief check-ins can come across the same way. Do they feel authentic or do they feel forced? I think this is something that deserves a little bit of thought.

Is there something you’d like me to muse upon?

If you are curious about a topic or would like some musings about something in particular, please let me know by emailing me at wkentbarnds@augustana.edu


P.S. If you know of someone who you think I should add to my distribution list, please let me know and I will gladly add anyone who might benefit (or have mild interest) to the list. I try to get one of these out every Monday. Past issues of my musings can be found at my blog @bowtieadmission

Monday Musings (on a Tuesday again) #highered #liberalarts #mentorher #emchat #GeorgeAnders

Dear colleagues and friends,

February seems to blow by faster than any other month. I can’t believe that we are nearly midway through.

Today, February 13, my mother turns 80. We treated her to cake and lunch on Sunday to celebrate. I am reminded how fortunate I am to have my mother nearby. It’s a joy to spend these special occasions with her and I hope we will have many more birthday celebrations.

I’ve spent quite a bit of time thinking about my mom in the lead up to this milestone birthday and feel like I need to acknowledge the great influence she’s had on my career path and commitment to working in higher education at liberal arts colleges.

My mother is a 1959 graduate of Augustana, where she majored in English. She speaks of “dear old Augie” more now than she did when I was growing up. It’s a nice way for the two of us to bond. However, her real influence came when she encouraged both my sister and me to consider and ultimately attend a liberal arts college.

I am sure my mother knew from her own experience that Glenda and I would benefit from a liberal arts education. And, we both did. My sister attended Midland Lutheran College (now Midland University) and I attended Gettysburg College.

Looking back, my mom (and my dad who doubled majored in English and Classics at the University of Nebraska before seminary) knew something about the value of the liberal arts and being engaged deeply in learning. They pushed my sister and me to take a much harder path, considering that most of our friends attended public universities.

Today, my mom’s 80th, seems like a good time to say thank you.


A thought I can’t get out of my mind

On Sunday morning as I was pulling up to the front doors of the church to pick up my family, I noticed a guy walking out of the church with his family wearing a long, elegant dark overcoat. In addition, I noticed his knit stocking cap, which didn’t fit it at all. This gentleman is always dressed impeccably well. I took a little harder look at the stocking cap and noticed a very familiar color green and a very familiar logo—the John Deere logo.

At that moment I recollected seeing this same man at the grocery store a few weeks ago, with his two young daughters, and he had on a very rugged barn coat, again with the John Deere logo on it.

I am not sure why exactly, but I found myself asking, “why is it that John Deere employees take such great pride in their company?”

Now, I know that you might be thinking that I don’t know enough people who work at Deere or my case study—this one guy—is insufficient. But, as an outsider, there seems to be something special about Deere—perhaps even a bit cult-like. Those of us living in the QCA know the type and know what I am talking about—the work there, they wear the gear proudly and their garages have lots of green things. There seems to be a fidelity that is pretty special.

I think I found myself thinking about this because I don’t always see this in higher education, among employees.

My impression of Deere employees is that they love the place and what it does.

I do see a lot of that at Augustana and at many other places, but we can be our biggest critics, too. We spend a lot of time identifying and solving problems. We spend time thinking about what others are doing and how they do it better than we do. Personally, I do this a lot more than I should.

One wonders if we should be more intentional about taking stock of and celebrating what we do well, the lives we change and that most of what we do is better than damn good—it’s great? Shouldn’t we take more time to celebrate what we do well and the incredible impact we have on students? Shouldn’t we be able to muster up the same pride that the tractor makers do?

I am sure that not everything is perfect at Deere; I read some of the reviews on Glassdoor (had never heard of this before) and know that some employees believe Deere focuses too much on quarterly performance and intern have too much downtime. But, the guy in the big knit stocking cap has me convinced otherwise and left me with the impression that he loves the place and takes great pride in being a part of the organization.

One Thing Two things I think is are worth reading (if you haven’t already done so)

Men, Commit to mentor women—A new acquaintance of mine posted the something to Facebook last week with the simply comment “Yes!” It was a new project sponsored by Lean In, for which Sheryl Sandberg is responsible. This effort, #MentorHer, her is a reaction to recent data indicating that in the wake of the #MeToo movement that men have a growing reluctance to mentor women. I was inspired to visit it the site and learn more. While doing so it also dawned on me that all but two of my direct reports are women, which led me to wonder am I doing enough to mentor? I know I have room to grow in this area, but the advice is pretty straightforward and I think I can do a better job of what is required: commit to equal access, advocate for a woman, and give actionable advice. I think I can do better and hope people will hold me accountable. I commit to #mentorher

Something for you (and me) to think about

On a plane yesterday I finally finished George Anders’ “You can do anything: The surprising power of a ‘useless’ liberal arts education.” It is an excellent book and I highly recommend it. Read it if you work on a liberal arts college campus and please recommend it to all of your friend who are in or approaching the college search process.

When describing a set of companies who believe that their success is dependent upon employees who understand and value the liberal arts, Anders offers that these companies are those who value employees “wanting to work on the frontier, being able to find insights, choosing the right approach, reading the room and inspiring others.”

This phrase stopped me in my tracks and I immediately made note of it.

What a great passage!

What an inspiring take on what a liberal arts college graduate is trained to do!

I believe this is what we are doing.

At our best, we are training our graduates to work on the frontier.

At our best, we are training our graduates to find insights.

At our best, we are training our graduates to choose the right approach.

At our best, we are training our graduates to read a room.

And, at our best, we are training our graduates to inspire others.

While these things all reinforce Andres’ premise that liberal arts college graduates can do anything, I think I will stick to telling them that they will be able to do all of those amazing things listed above. That’s an outcome!

I think of all of my friends and all of the Augustana grad who embody those qualities and know that what Anders writes is accurate.

There is no more noble mission, in my view.

Is there something you’d like me to muse upon?

If you are curious about a topic or would like some musings about something in particular, please let me know by emailing me at wkentbarnds@augustana.edu

P.S. If you know of someone who you think I should add to my distribution list, please let me know and I will gladly add anyone who might benefit (or have mild interest) to the list. I try to get one of these out every Monday. Past issues of my musings can be found at my blog @bowtieadmission


Monday Musings #emchat #highered #admissions #advancement #leadership

Colleagues and friends,

Running a bit late this week because I spent last night shoveling snow and honoring my commitment to Jennie to watch another episode of “Victoria.” I thought I might muse after the episode, but since it centered around the potato famine, which killed one million people in Ireland, I wasn’t quite in the mode afterward!

This edition is a bit shorter than usual because I am fully engaged in a number of tasks that have deadlines, but there are still some things to share.


thought article I can’t get out of my mind

Many of you saw the opinion editorial I had published last week in Inside Higher Ed. I offered some thoughts about what it takes to recruit a vice president of enrollment. If you want to take a look at it, you can read the full text here.

But, the reason I want mention it today is because of the Chernow quote that concludes the piece:

Ron Chernow describes a letter Sherman sent to Grant when he was appointed lieutenant general of the Army: “I cannot congratulate you on your promotion; the responsibility is too great.”

I want to make it clear that I think this quote applies to higher ed leadership in general. The demands are different today than ten years ago and the pressures are greater than ever before. I’ve heard that the average tenure for a provost is four years and for a president seven years. I’ve never seen a figure for vp’s of advancement or enrollment, but I can’t imagine either positions enjoy longer tenures.

The cost of turnover and transition is enormous to an institution, but there seems to be internal and external impatience with leadership that I not altogether healthy for higher education, in my view.

I really admire those professionals who are able to buck the trend and settle in to lead. Leadership, and building follow-ship, takes time and patience, especially in higher education.

Two things I think are worth reading (if you haven’t already done so)

What really drives college costs? This post by EAB is worth reading as we seek to improve our own messaging about college costs and the hypothetical climbing wall or the LSU lazy river. While there is always more we can do to curb costs and eliminate inefficiency, the author concludes, “Instruction is the main expense for every institution type.” One would think that this is what the public would demand!!! The expense of instruction is certainly the driver at Augustana and we should celebrate our investment in students and their collective success.

Emotionally intelligent Teamwork I’ve found tremendous value in Korn Ferry’s weekly summaries. Last week’s include a piece on emotional intelligence that reinforces an approach that I really like. The article discusses the importance of creating cultural norms. It reminds me of what we have in the Office of Admissions at Augustana College. These norms are our emotional commitments we make to each other.

Our norms, which hang in almost every office, are:

We will…


  • Above all, serve students and their families by:
  • Being welcoming and inclusive
  • Offering every visiting student a memorable campus experience
  • Building real relationships with prospective students and families
  • Enrolling the best class possible by taking every aspect of recruitment personally


Foster an office culture of encouragement, support and success by:


  • Working collaborative with campus partners and across the higher ed landscape
  • Taking pride in what we do, who we are, and Augustana College
  • Continuing to seek knowledge and better ways to tell the Augustana story as we work toward meeting the strategic goals of the college.


Do you have something like this in your office? Have you thought about putting something like this together? How would you start?


Something for you (and me) to think about

There are two things that I keep around as reminders to keep me centered.

One is my screensaver, which is picture of Chimney Rock in Bayard, Nebraska. (see attachment). Because I look at my phone a lot (too much) this picture reminds me of my roots, growing up in western Nebraska, where I lived from 1970 until 1992. The panhandle of Nebraska will always by home for me. The community of Gering, Nebraska and the congregation at St. Timothy’s Episcopal Church has had an enduring impact on who I am and who I’ve become. I find myself often thinking about the friends I know from Gering when I am trying to think carefully and critically about sensitive issues. I need this reminder on a daily basis and am very grateful for Nebraska.


The second thing that I have in my office is a framed copy of a letter from the Dean of Academic Advising at Gettysburg College (see attachment). The date on the letter is December 29, 1989 and it was sent to inform me that the Academic Standing Committee had removed me from academic probation. I am so very grateful that I ran across this letter a few years ago when I was cleaning out my parent’s home. The reminders of my own struggles in college and making a successful transition to college, have always informed and guided my work in college admissions and now in advancement. It’s always been my objective to see promise in prospective students and prospects.


What do you keep around to keep you centered?

Is there something you’d like me to muse upon?

If you are curious about a topic or would like some musings about something in particular, please let me know by emailing me at wkentbarnds@augustana.edu

P.S. If you know of someone who you think I should add to my distribution list, please let me know and I will gladly add anyone who might benefit (or have mild interest) to the list. I try to get one of these out every Monday. Past issues of my musings can be found at my blog @bowtieadmission

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